Service purpose: Rights and benefits of customers are most important to us.
Service target: Clients are 100% satisfied with our services.
Service standard: To guarantee service quality, Ever Source Science and Technology Development Company Limited formulates leading service standard and management system to provide superior service with unified quality standards.
Service promise: system maintenance for three years and backup service for lifelong.
Service content:
Services package can be designed with customer’s requirements.
1. 7*24- hour service hotline is set to meet customers’ requirements as soon as possible at any time.
2. Provide technology inquiry for customers.
3. Face-to-face training provided to customers on site.
4. Maintenance services: arrive in two hours to fix the troubles.
5. Maintenance suggestions: Backup service engineers test performance of equipments and system in spring and autumn, and provide professional maintenance suggestions targeted at different systems.
6. Professional services in spring and autumn: provide overall system test and maintenance to guarantee effective operation in transitional season.
7. Operation service: provide professional system operators, 24 hour site service management and guidance.
8. Overall system service: provide overall system services including test, operation quality assessment, maintenance and operation to customer in flexible form.
9. System reconstruction: provide system reconstruction with client’s new requirements.
Spare parts supply.
